First Blood: Think Tank Belly Dancer Harness Breakage

UPDATE: Dan the Man from Think Tank instantly returned my email to apologize and mention the lifetime warranty. And they’ll FedEx me a replacement – now this is why you choose decent companies to give your money too. More info when the dust settles.

It’s not that serious, but kit failure is a major annoyance. This stuff is not cheap, is always touted as high quality, reliable, professional, lalala, so when it fails, both my judgement in buying the thing and the manufacturer’s inability to get something (usually basic) right, is called into question.
Today, my Think Tank Photo harness strap broke, or more accurately, the stitching failed on the part where the adjustable front strap loops around the belt, allowing the harness on one side to fall loose, and for the weight to be transferred to the right side. I’ve been happy with the kit so far, although the harness did seem a little under-engineered to me. I’m used to my climbing gear, straps, karabiners and loops, which are all stitched to withstand huge forces and save lives of dumb climbers who go places they shouldn’t be. I don’t really expect that from my camera gear, but if I saw it, I’d be impressed enough to show my mates.
Single stitching on load-bearing points is bad design, and I’ll be letting them know that – they’re a good company and I’m 100% sure they’ll sort this stuff out in the future. But right now, I need to get my arse to a tailor with a decent sewing machine to get this put back together. And I’m going to look at getting the other side reinforced. In the meantime, I’ve tied a knot in the strap. Works perfectly, comes loose occasionally 🙂 Ah, if only Billingham could be persuaded to broaden their product range. No offence to South-East Asian manufacturing, but it’s not up to Billingham standards. What’s the old adage?
Good/Fast/Cheap: Pick Two.
One of these days, I’m going to convert some climbing gear into camera gear…

1 Comment

  • xtina says:

    ah most excellent that they are acting so swiftly. You have been raving about your harness so I am glad they are also living up to the standard in customer service! Good customer service gets rewarded with return custom it is just that simple!

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